Privacy Policy

1. About This Privacy Policy

Thank you for accessing our website.

Visa ePortal operates this website. Throughout this Privacy Policy, Visa ePortal is referred to as “the Company”, “we”, “our”, “us”, or “the website”. We are responsible for the proper functioning of this website and for safeguarding any information you share with us.

Your privacy matters to us. We are committed to handling your personal information with care, integrity, and transparency. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the options available to you. It applies to all individuals who access or use our website and services.

This policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our website, you acknowledge and accept the practices described in this Privacy Policy.

Where applicable under data protection laws, we act as the controller of your personal information.

2. What We Do

Our website offers information and independent support services for electronic travel authorisation applications. This includes structured assistance with application preparation and the organisation of required documents.

Our services are based in Australia. When dealing with individuals in other jurisdictions, we make reasonable efforts to adhere to applicable local privacy laws where required.

3. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through our website and related communication channels. This includes information provided through online forms, email correspondence, phone calls, and any other interaction you have with us while using our services.

4. Key Terms Explained

For clarity, the following terms are used throughout this policy:

• Personal information refers to information that identifies you or could reasonably be used to identify you, such as your name, contact details, or passport information.

• Sensitive information refers to information that requires a higher level of protection, such as health information, background history, or biometric data.

• Services refer to the support and assistance we provide for travel authorisation applications and related documentation.

5. Information We Collect

We collect only the information that is reasonably necessary to provide our services. Depending on your interaction with our website and services, this may include:

• Your name, email address, telephone number, and other contact details

• Passport, travel, and identification information required for travel authorisation support

• Payment information, which is processed securely through trusted third-party payment providers

• Technical data such as IP address, browser type, cookies, and website usage information

• Enquiries, messages, and other communications you send to us

• Any additional information you voluntarily choose to provide

Sensitive information, including health details or background history, is collected only where it is reasonably necessary for the provision of travel authorisation-related services and where you have provided consent, unless collection is required or permitted by law. Any sensitive information we collect is handled with an enhanced level of confidentiality and care, in accordance with the Australian Privacy Principles (APPs).

When you make a payment for our services, your full credit card details, including the card number and CVV, are securely transmitted directly to our certified third-party payment providers. We do not collect, process, or store complete financial information on our systems. We retain only limited billing information, such as your name, contact details, and transaction records, for purposes including accounting, record-keeping, and compliance with legal obligations.

6. How We Use Your Information

We use your information to deliver a secure, efficient, and reliable service. This includes:

• Providing and administering our services

• Supporting the preparation and submission of travel authorisation-related applications or requests

• Responding to enquiries and providing customer support

• Verifying identity and assisting in the prevention of fraudulent activity

• Complying with legal and regulatory obligations

• Sending service updates, important notices, or marketing communications where consent has been provided

• Analysing website usage to enhance performance, functionality, and user experience

We are committed to using your information responsibly, transparently, and in a way that serves your interests.

Where required under applicable laws such as the General Data Protection Regulation, we process personal information based on appropriate legal grounds, which may include your consent, the performance of a contract, or compliance with legal obligations.

7. Advertising and Personalisation Settings

We may display advertising based on your interactions with our website. This allows us to tailor content more closely to your interests and improve the relevance of information presented to you.

You can opt out at any time using:

• NAI Consumer Opt-Out (US & global)

• DAA WebChoices (US)

• YourAdChoices Canada

• EDAA Your Online Choices (Europe/UK)

Using the AppChoices app for mobile devices:

• AppChoices for iOS

• AppChoices for Android

Your advertising preferences are saved separately for each browser and device you use. If you clear cookies, change browsers, or access the website from a different device, you may be required to update your preferences again.

8. When We Share Your Information

We do not sell, rent, or trade your personal information. Your information is shared only where it is necessary to do so, including with:

• Relevant government authorities for processing travel authorisation applications

• Trusted third-party service providers who assist with our operations and are bound by confidentiality obligations

• Payment and technology partners who support secure transactions and system functionality

• Analytics and marketing service providers, including platforms such as Google, that help us evaluate website performance, understand user engagement, and assess the effectiveness of our promotional activities. These providers may receive limited technical or usage-related information to support measurement, reporting, or advertising-related services, and are required to handle such information in accordance with applicable privacy and security standards.

• Law enforcement agencies or regulatory authorities where disclosure is required by applicable law

9. Overseas Disclosure of Personal Information

Your personal information may be stored, processed, or accessed outside Australia. This may occur where our servers, technology partners, or relevant government authorities are located overseas, including in jurisdictions involved in travel authorisation processing.

Where personal information is disclosed internationally, we take reasonable steps to ensure that recipients handle the data in a manner consistent with the Australian Privacy Principles (APPs), unless an exception under Australian privacy law applies.

By using our website and services, you acknowledge and consent to the overseas disclosure of your personal information for these purposes.

10. How We Protect and Store Your Information

We apply appropriate technical and organisational safeguards to protect your information against unauthorised access, misuse, interference, or loss. Personal information is retained only for as long as necessary to deliver our services or to meet legal obligations. When the data is no longer required, it is securely deleted or anonymised.

To support secure financial transactions, all payment details are processed by trusted third-party payment providers using encryption and recognised industry security measures. We do not retain full payment card information on our systems, which helps minimise the risk of unauthorised access and ensures that sensitive financial data is handled within a secure environment.

11. How We Use Cookies

Our website uses cookies and similar technologies to operate effectively, enhance performance, and better understand how visitors use the site.

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember certain information.

We use cookies for purposes that include:

• Supporting essential website functionality and security

• Remembering user preferences and submitted form information

• Analysing website traffic and usage patterns

• Improving website content, structure, and performance

• Supporting marketing and advertising activities where permitted

Some cookies may be set by external service providers, including analytics and advertising platforms such as Google, which assist us in evaluating website performance, understanding user interactions, and assessing the effectiveness of promotional campaigns. These technologies may collect technical and usage-related information, such as device details, browsing actions, and pages visited, which may be processed by those providers in accordance with their own privacy policies.

12. Your Data Rights and Choices

Depending on your location and the applicable privacy laws, you may have certain rights in relation to your personal information. These rights may include:

• The right to request access to the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information, where applicable

• The right to request restriction of, or object to, certain types of data processing

• The right to withdraw consent where we rely on your consent to process your information

• The right to request a copy of your personal information in a commonly used format, where applicable

These rights may be available under laws such as the Privacy Act 1988, the General Data Protection Regulation, the Personal Information Protection and Electronic Documents Act, the Privacy Act 2020, and certain United States state privacy laws, including the California Consumer Privacy Act, where applicable.

We may require verification of your identity before processing certain requests, in order to protect your personal information.

To exercise any of these rights, you may contact our Privacy Officer using the details provided in this policy. We will respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.

13. International Privacy Laws and Your Rights

Australia

In Australia, the Privacy Act 1988 and the Australian Privacy Principles (APPs) regulate how organisations collect, use, disclose, and manage personal information. These laws are designed to ensure that personal data is handled transparently, securely, and only for legitimate purposes. They also establish obligations around data quality, security, and accountability.

When you interact with our services, you have rights under these laws, including the right to access your personal information, request corrections, and understand how your data is being used. We handle your personal information in accordance with these principles and take reasonable steps to ensure it is protected and managed responsibly.

United States

In the United States, privacy protections are governed by a combination of federal and state-level laws rather than a single unified framework. Certain states, including California, have introduced laws such as the California Consumer Privacy Act, which provide individuals with rights relating to how their personal information is collected, used, and shared.

Where applicable, you may have rights under these laws, including the right to request access to personal information, request deletion, and opt out of certain data uses such as targeted advertising. We aim to respect these rights and handle personal information in a manner consistent with applicable legal requirements.

Enforcement of consumer protection and privacy laws in the United States may involve regulatory authorities such as the Federal Trade Commission.

Canada

In Canada, privacy obligations are governed by the Personal Information Protection and Electronic Documents Act, which establishes rules for how organisations collect, use, and disclose personal information in the course of commercial activities. This framework emphasises meaningful consent, accountability, and transparency in how personal data is handled.

When using our services, you may have rights to access your personal information, request corrections, and withdraw consent for certain uses. We aim to collect and process personal information fairly and transparently, consistent with these principles.

United Kingdom / European Union

In the United Kingdom and European Union, personal data is regulated under the General Data Protection Regulation and related legislation. These laws establish strict requirements for lawful data processing, transparency, and accountability, and require organisations to have a valid legal basis for processing personal information.

Where applicable, you may have rights including access to your personal data, correction of inaccurate information, deletion of data, restriction of processing, and the ability to withdraw consent. We aim to uphold these principles and provide transparency in how your information is handled.

New Zealand

In New Zealand, privacy is governed by the Privacy Act 2020, which sets out principles for the collection, use, and disclosure of personal information. These principles are designed to ensure that organisations handle personal data fairly, securely, and with proper accountability.

When using our services, you may have rights to access your personal information, request corrections, and raise concerns about how your data is handled. We aim to manage personal information in accordance with these principles and respond to concerns in a fair and timely manner.

As every situation is different, we will reasonably review your circumstances and respond fairly and appropriately in line with applicable requirements.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

15. Children’s Privacy

Our website and services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18 without verified consent from a parent or legal guardian. If such information is identified as having been collected unintentionally, it will be removed promptly.

16. Opting Out of Direct Marketing

You choose whether to receive marketing communications from us. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our messages or by contacting our Privacy Officer directly.

Opting out of marketing communications will not affect essential service-related emails associated with your electronic travel authorisation services.

You may also opt out of interest-based advertising by selecting the relevant option mentioned in Section 7.

17. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. Any revisions will be published on this page together with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed.

18. Contact Our Privacy Officer

If you have any queries, concerns, or requests relating to your personal information, you may contact our Privacy Officer. We are committed to addressing all enquiries in a clear, fair, and timely manner, and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit their website at www.oaic.gov.au.

Visa ePortal

ABN 64677653888

Address: 161 Bulli Rd Constitution Hill NSW 2145